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Premium business web hosting Service at an affordable price. We believe that you should receive our business web hosting service at an affordable price.   FAQs General Pre-Sales Questions What type of servers will my site be hosted on? What type of control panel is provided with my site? How reliable is Dynerhost's connection to the Internet? Can I pay for my hosting with a check? How quickly will my account be set up for me to use? Does Dynerhost back up my site for me? How does the 30-day money back guarantee work? Can I register my domain name with Dynerhost? Getting Started Now that I have an account . . . what next? How do I install Frontpage extensions? When I log in by FTP, where do I upload the files for my web site? Basic Troubleshooting When I try to access my domain in my browser, I receive an error. Where do I install cgi scripts? How do I make my web site accessible by the domain name? How do I password protect a directory? I can't connect via Telnet! Why? Do you support forum scripts? What versions of software are running on the server? I am trying to use a SSI call to invoke a cgi script, but it is not working. I am trying to create a directory outside of the web root, so that it will not be accessible from the Internet. I can't seem to get it to work. Email Questions What is my POP3 server name? What is my SMTP server name? What is the path to Sendmail? How do I create a catch-all email address? Is there a way that I can access my email via the web? I try to send mail using Outlook, but get an error. I can receive email. Why can't I receive email at mail@mydomain.com? Billing and Accounts How can I change my personal information? How do I cancel my account? How do I change my credit card information? Can I upgrade/downgrade my account? How will I be charged if I exceed my plans allocations? Answers General Pre-Sales Questions What type of servers will my site be hosted on? All new Dynerhost accounts are hosted on Red Hat Linux servers running the Apache web server. The servers are Intel based (P3 or P4 class) with redundant disk storage, and at least 1GB of memory. All server also include 100MB ethernet connections to a switched Gigabit network to ensure optimal performance. [Back to top] What type of control panel is provided with my site? Dynerhost has partnered with cpanel to provide a control panel that we feel is a leader in the industry. As a site owner, you will be in complete control of your site and can even manage files and directories directly from your control panel. [Back to top] How reliable is Dynerhost's connection to the Internet? Dynerhost currently maintains network connectivity through five different vendors (Time Warner, Verio, Savvis, ELI, and Cogent) to ensure maximum performance and reliability. [Back to top] Can I pay for my hosting with a check? Yes. If you wish to pay by check we only ask that you choose an annual plan and contact us prior to placing your order. Use our contact form for more information. [Back to top] How quickly will my account be set up for me to use? Generally your account will be set up within a few hours, however we guarantee that your site will be up within 24 hours or your first month is on us. Once you receive your welcome email detailing your IP address and login information, you can immediately begin uploading your site. [Back to top] Does Dynerhost back up my site for me? By default, all servers are backed nightly to a separate hard drive on each server for Dynerhost purpose only. We do not back up our servers so that we can provide restore services to our clients. It is your responsibility to ensure that your data is backed up each night. Please be advised that we do not backup your e-mail data in our nightly backups. You also have the ability to back up your site information as often as you like through your control panel. In the event that we need to restore our servers we cannot guarantee the stability of your data. [Back to top] How does the 30-day money back guarantee work? It's simple. If for any reason during the first 30 days, you are not completely satisfied with our services, we will cancel your account and refund 100% of your money. The only exception to this policy exists when a user is found to be disregarding Dynerhost's Acceptable Use Policy. In this case, the account will be disconnected, and no refund will be issued. [Back to top] Can I register my domain name with Dynerhost? Yes. We do offer domain registration through our partnership with enom.com. This can be accessed via our homepage. It is important to note that regardless of where you host your site you will need to enter the correct name server information into your record for your site to display using the domain name. Currently this information is: Nameserver / IP Address ns1.Dynerhost / 138.121.58.197 ns2.Dynerhost / 138.121.58.198 Please note that the name servers do not include the dash (-) as in our domain name. [Back to top] Getting Started Now that I have an account . . . what next? The first thing you should do is log into your control panel and change your administrator password. This ensures that you are the only one with access to your control panel. You can access your control panel at http://www.yourdomainname.com/cpanel [Back to top] How do I install Frontpage extensions? Hopefully you chose Frontpage extensions when you signed up. If not, and you have found that you will need Frontpage extensions, please email support@dynerhost and we will have them added to your site. Likewise, if you need to remove the Frontpage extensions, send a request to support@dynerhost. [Back to top] When I log in by FTP, where do I upload the files for my web site? Files for the main web site must go in the "/var/www/html/" directory. When you first log in via FTP, you will be in the your user's directory. You will notice a directory called "mainwebsite_html". This directory is an alias for /var/www/html/. You will also notice a directory called "mainwebsite_cgi". This is where you will put any cgi scripts that you need to execute. This directory is accessible on the web at http://www.yourdomain.com/cgi-bin. [Back to top] Basic Troubleshooting All files are case sensitive. In order to make it easy on your visitors, we recommend that you used lower-case throughout your site. If you find cgi-scripts are not performing correctly, first check the path to perl, and also be sure that you uploaded them in ASCII format. If they are still not working, be sure your permissions are set correctly. Most cgi scripts should be set to 755. As a final measure, you can check with support. It is important to note however that due to the opensource nature and vast number of Perl scripts, dynerhost can not officially support individual scripts other than those provided with your account. If you are unable to get help in any of the above ways, it is best to contact the script creator. By default any file named index.html, index.htm, index.php or default.html will display automatically in the given folder. A good example of this is the index.html file that displays when you connect to http://www.yourdomain.com. [Back to top] When I try to access my domain in my browser, I receive an error. This is usually caused when the domain information has not been populated across the Internet yet. After you register a domain, it can take up to 72 hours for the domain to be available. In the mean time you can access your website via the address given in your welcome message. Be sure to also check that your name servers are set correctly in your DNS record. [Back to top] Where do I install cgi scripts? By default, your account will be set up to run cgi (Perl) scripts in the cgi-bin directory. When you ftp into your site, this directory will be aliased to "mainwebsite_cgi" which translates to "/var/www/cgi-bin". It is probably a good idea to use subdirectories within the cgi-bin directory to keep your scripts organized. Your cgi-bin directories absolute path (required in some instances) is '/home/virtual/yourdomain.com/var/www/cgi-bin' It can be accessed through the web at 'http://www.yourdomain.com/cgi-bin The path to perl is '#!/usr/bin/perl' Be sure to chmod all scripts to 755 or 775 for them to run correctly. This can be accomplished by most FTP programs such as wsFTP. [Back to top] How do I make my web site accessible by the domain name? There are two scenarios where this is applicable. When you sign up for a dynerhost account, you are either creating a brand new website or transferring from another host. In either case, one of the first things that we do when creating your account is add your DNS records to our nameservers. All you need to do to make your website accessible through the domain name, is change your DNS record (with your registrar) to point to the dynerhost name servers. You will need two, and they are currently: ns1.Dynerhost ns2.Dynerhost Most registrars allow you to change this information online. [Back to top] How do I password protect a directory? There are many scripts available to help you password protect a directory. For the most part, they all use .htaccess and .htpasswd files to accomplish this. A good place to start looking for an application to do this would be http://www.hotscripts.com. If you are familiar with the Linux shell (command prompt) then you can password protect directories using an .htaccess file [Back to top] I can't connect via Telnet! Why? Telnet sessions are not encrypted, therefore hackers are able to "sniff" your username and password as you log in. Because of this, dynerhost has instituted SSH in it's place. SSH is very much like Telnet, however it is encrypted. It does require a client program, and we recommend Putty. It is available for free at: http://www.chiark.greenend.org.uk/~sgtatham/putty/ You will need to change the default SSH version to 2 also as Dynerhost servers will not accept version 1 due to some security holes. [Back to top] Do you support forum scripts? Yes, we support many of the common forum scripts available. These include vBulletin, Ikonboard (mySQL version only), phpBB, phpBB2, YABB, and others. If you have any questions regarding whether or not we support your particular forum script, just email us at sales@dynerhost. [Back to top] What versions of software are running on the server? Apache 1.3.19 Sendmail 8.11.6 Proftpd 1.2.2 Majordomo 1.94.5 Openssl 0.9.6 FrontPage 5.0 mySQL 3.23.36 Imap 2000c Mod_perl 1.24 Mod_php 4.0.6 Python 2.1.1 Perl 5.6.0 [Back to top] I am trying to use a SSI call to invoke a cgi script, but it is not working. When using a SSI call to invoke a cgi script, the first thing to check is the path that you are using to call the cgi-script. By default, the server assumes that the the directory root is the web root, and does NOT require the absolute path. For example, if you were calling a test.cgi file in the cgi-bin directory, the path would be /cgi-bin/test.cgi, NOT /home/virtual/domain.com/var/www/cgi-bin/test.cgi. [Back to top] I am trying to create a directory outside of the web root, so that it will not be accessible from the Internet. I can't seem to get it to work. The proper place to put directories that you don't want web accesible, is in /var/www/, however this directory is initially owned by root to prevent accidental deletion or corruption. If you would like to create directories in /var/www/, just send an email to support@dynerhost and ask that the permissions be changed on the directory to let you do so. [Back to top] Email Questions What is my POP3 server name? Your POP3 server is used for incoming email and the name is mail.yourdomain.com. Enter this setting in the approprate area within your email program. [Back to top] What is my SMTP server name? Your SMTP server name is mail.yourdomain.com. It is used for outgoing mail and is usually set in the same place as your POP3 server name. [Back to top] What is the path to Sendmail? For any scripts that you install which require the path to sendmail use : /usr/sbin/sendmail [Back to top] How do I create a catch-all email address? By default, a "catch-all" email account is set up with your initial user ID. This means that email sent to anything@yourdomain.com will be delivered to your primary ID.This can be modified in your control panel. [Back to top] Is there a way that I can access my email via the web? Yes. All accounts come with webmail installed. We use SquirrelMail to provide this service and it can be accessed at the following address: http://www.yourdomain.com/webmail It's important to note that if you intend to also check your email via a client application such as Eudora or Microsoft Outlook, you will need to change your settings to leave email on the server for a period of time. Depending on how regularly you check email, 10-15 days is usually sufficient. [Back to top] I try to send mail using Outlook, but get an error. I can receive email. This is usually just a matter of properly configuring your Outlook mail client (or Outlook Express). To ensure better security, Dynerhost mail servers require the use of SMTP authentication. This is an option in the configuration settings for your mail program and usually says "My outgoing server (SMTP) requires authentication." [Back to top] Why can't I receive email at mail@mydomain.com? By default, our systems us the "mail" account as a standard system account. This unfortunately prevents the use of the "mail" account as a stand alone account. If you require the use of the "mail" address, open a support ticket requesting it, and we can forward it to an account of your choice. Be sure to include the account name that you want mail addressed to mail@yourdomain.com to. [Back to top] Billing and Accounts How can I change my personal information? Send an email to support@dynerhost requesting the change. Be sure to include your secret word, domain name, the old information and the new information. Also, please use the email account that you entered when signing up. [Back to top] How do I cancel my account? You may cancel your account at any time by sending an email to cancel@dynerhost. Be sure to provide your secret word, domain name, username, and effective date of cancellation. We do not provide partial refunds, so your account will remain available through the end of your billing cycle should you change your mind. Also, although not required, we would be interested to know why you are cancelling your account. We are always looking for ways to make our service better. [Back to top] How do I change my credit card information? To change your credit card information, send an email to support@dynerhost. Do not include your credit card information in the email. We will respond with instructions for changing the information. [Back to top] Can I upgrade/downgrade my account? Most certainly. If you feel that a different plan would suit you better, just send us an email at support@dynerhost with what you are looking for and we will be happy to help. If your needs are not met by one of our standard plans, we will also be happy to work with you to create a custom plan that will. Due to the way credit card processing works, we can not change the amount charged to a credit card without your permission. Because of this, if the change results in a different cost, the old reoccuring charge will be stopped, and a new one must be started. [Back to top] How will I be charged if I exceed my plans allocations? In most cases we will contact you the first month that you exceed the bandwidth or disk space that is allocated to you and offer for you to upgrade to the next plan or one that fits your needs without incurring any penalties. In the second month that you exceed your allocation, you will receive an electronic invoice which you can pay online by credit card. If you consistently exceed your plans allocations Dynerhost may request that you upgrade to a more appropriate plan to reduce the administration required to keep up with these extra charges. *Dynerhost does not limit the amount of bandwidth that is used and the customer accepts full responsibility for any charges that are incurred for exceeding what is allocated. [Back to top]

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